1. Objective

This Return, Replacement, and Refund Policy (“Policy”) outlines the terms under which customers of Medomet may request a return, exchange, replacement, or refund for products purchased through the Medomet online platform.
We are committed to maintaining transparency and ensuring customer satisfaction while complying with applicable healthcare product handling standards.

2. Scope

This Policy applies to all medical, surgical, and healthcare products sold by Medomet through its e-Commerce platform, unless otherwise specified in product details or invoices.

3. Eligibility Criteria

3.1 General Eligibility

Customers may initiate a return or replacement request within seven (7) calendar days from the date of delivery, under the following conditions:

Product received is physically damaged or defective.
Product delivered is incorrect or does not match the order description.
The product is missing components or accessories.
Product has less than 30 days remaining from the expiry date (for consumables).
Product exhibits a manufacturing defect or is non-functional (for instruments/devices).

Note: Certain medical items, due to their sterile or consumable nature, are non-returnable except in cases of incorrect or damaged delivery.

4. Non-Returnable Products

The following categories of products cannot be returned or exchanged once delivered, except in the case of wrong or damaged shipments:

Sterile and single-use medical items (e.g., catheters, syringes, masks).
Perishable or temperature-sensitive items.
Custom-engraved or made-to-order products.
Items marked as “non-returnable” on the product page.

5. Return & Replacement Procedure

5.1 Request Initiation

Customers must initiate a return or replacement request by email info@medomet.com within 7 days of receiving the product.

The following details are mandatory for request verification:

Order ID
Product name and issue description
Photo or video evidence of the defect/damage
Photo of the invoice and shipping label

5.2 Verification

A Medomet support executive may contact the customer for clarification or additional documentation before approving the request.

5.3 Collection

Once approved, the return pickup will be scheduled through our logistics partner within 3 (three) working days.

5.4 Quality Inspection

Returned items are subject to inspection by the Medomet Quality Assurance/Quality Control (QA/QC) team.

The item must be:

Unused and undamaged
Complete with all parts, manuals, and accessories
Returned in its original packaging

5.5 Replacement / Refund

Upon successful inspection:

A replacement will be issued within 7 (seven) working days; or
If the item is out of stock, a refund or store credit will be initiated.

6. Order Cancellation Policy

6.1 Eligibility for Cancellation

An order may be cancelled under the following circumstances:

Cancellation requested within 6 hours of order placement and before dispatch.
Delivery is delayed by more than 21 days from order date (excluding made-to-order or bulk institutional items).

6.2 Cancellation Discretion

Medomet reserves the right to decline cancellation requests for items specially procured, customized, or reserved for institutional supply.

7. Refund Policy

7.1 Refund Initiation
Refunds are initiated only after confirmation of order cancellation or return approval by the Medomet team.

Customers will receive an official notification via email upon refund processing.

7.2 Refund Modes & Timelines

Refund Method	Processing Time
Medomet Wallet Credit	Within 24 hours of confirmation
Original Payment Mode (UPI/Card/Net Banking)	Within 7 working days of product receipt
NEFT / RTGS Bank Transfer	Within 10 working days of return approval

Refund timelines may vary based on payment gateway or banking partner policies.

8. Cash on Delivery (COD) Orders

• Delivery OTP will be shared on the registered mobile number and email ID only.
• The delivery executive will make up to three (3) delivery attempts before marking the shipment as undelivered.
• In case of wrong or damaged goods, report the issue within 24 hours at info@medomet.com  with supporting images.
• If a delivery confirmation message is received without actual delivery, report the issue within 24 hours.
• For returns, ensure that the pickup executive seals the parcel in your presence during collection.

9. General Terms & Conditions

• Requests must be submitted within the specified timeframes.
• Refunds will not be processed for items found non-compliant with quality inspection.
• Medomet reserves the right to approve or reject return/replacement requests deemed invalid or non-genuine.
• Medomet is not responsible for product misuse, unauthorised handling, or delays caused by courier partners.
• This Policy is subject to change without prior notice, in line with company or regulatory updates.

10. Contact Information

For any queries related to returns, cancellations, or refunds, please contact:

MedoMet – Customer Support

📧 Email: info@medomet.com 

📞 Phone: 9427587990

🕓 Working Hours: Monday to Saturday, 10:00 AM – 7:00 PM

11. Legal Disclaimer

All Medomet products are intended for medical, hospital, and institutional use under professional supervision.

Images are for illustrative purposes only; actual packaging or appearance may vary.

Medomet Healthcare shall not be liable for product misuse or self-administration by untrained individuals.